Transform SAP monitoring into a competitive advantage thanks to the total visibility of technological environments

SAP monitoring is an increasingly complex challenge.

SAP has undeniably established itself as an essential standard for all types of production and management operations, enabling companies to provide goods and services to their customers on a global scale. Whether for the front-end or the back-end, a considerable number of business-related applications completely depend on SAP to execute the most critical processes.

However, with the increasing complexity of the technology landscape and accelerating economic cycles, it is becoming increasingly difficult for IT teams to manage the availability and performance of their SAP environment at all levels. This phenomenon is, for example, often amplified by in-house developments carried out in ABAP and which constitute so many “application geological strata”, reflections of the history of the company’s SAP system over the years…

In this context, limited visibility of SAP environments, their interactions and their dependencies on third-party applications can quickly become a major obstacle to the resolution of problems and their impacts, as well as to the control resolution time, which inevitably leads to slowdowns, breakdowns, and the potential breaks in the production chain that result.

It is clear that the permanent control of performance has become a complex activity, and constitutes a key issue for the nominal operation of the systems supporting production. This is why it is time for companies to reevaluate their methods of monitoring SAP environments in order to optimize the availability and performance of applications included in the SAP perimeter or related to it, while keeping an eye on on key business processes and transactions. What matters in the end is the flawless execution of business processes for the benefit of the businesses via perfect control of the system.

SAP monitoring is an increasingly complex challenge

To monitor their applications on SAP, companies tend to adopt a fragmented approach with a multitude of tools that do not allow them to correlate the performance of the SAP system with their business performance. This is the case, for example, of tools dedicated solely to process performance, or others centered on the purely technical performance of components, or still others which only offer a partial view of the technological landscape.

For example, companies that rely on SAP’s NetWeaver platform should be able to view the entire production environment, whether on-premises, clouds-hybrid or 100% cloud. But in reality, very few monitoring solutions ‘recognize’ ABAP, SAP’s proprietary programming language. Therefore, IT managers are not able to drill down to the line of ABAP code to identify and analyze a code issue. There is a disconnect between the occurrence of the problem on the one hand, and the ability to solve it on the other. Recognizing the ABAP code is the cornerstone of SAP monitoring.

In addition, many companies manually correlate SAP performance data to related business events on an ad hoc basis, or do so only after business-impacting issues arise (so too late). The resolution of incidents then takes a lot of time, because you have to review the logs manually and make a detailed analysis. Even if companies manage to monitor SAP performance in this way, they are unable to prioritize key transactions because they cannot diagnose the issues that most impact customers and business. This phenomenon is further amplified by a lack of global and end-to-end visibility of the technology stack, and from a business process angle. IT teams are therefore stuck in reactive mode, instead of focusing on strategic priorities, and the risk of the occurrence of loss of control of system performance remains very high.

One and only source of truth

Companies must therefore ensure that they have complete end-to-end visibility to obtain a complete topography of their entire technological environment, including both SAP (ABAP and other languages) and non-SAP applications. With this global visibility, IT managers can proactively see and understand their service dependencies – as well as the user experience – within SAP. Thanks to Dashboards customized, they assess the overall health of a system – for example, application servers, HANA database, main background tasks, IDocs, PI systems etc … While having access real-time mapping of business transactions by process on distributed SAP systems.

Complementing this holistic view, IT teams need a solution that can understand proprietary issues with ABAP code at a granular level to pinpoint the root cause of issues. Being able to analyze every line of ABAP code is critical to solving and correlating issues to application performance. This level of visibility creates greater stability within the application environment, improving the ability of IT managers to meet the expectations of IT departments, businesses and customers.

It is therefore important that companies abandon their fragmented and manual monitoring methods. Trying to replay the history of problems is not always possible. Not only is this approach time-consuming, but it also increases the risk of creating permanent and recurring performance issues that never get resolved. And which will have an impact on end users and economic results (for example, a too slow ordering process or a partial stoppage of production).

Basic dynamic features free IT managers from manually updating static alert thresholds as priorities and environments change. Instead of suffering relentless alerts, companies should seek to leverage artificial intelligence and machine learning to assess their transactions and address emerging SAP issues. With these proactive features, companies can adapt their technology environment to business-specific scenarios, such as holiday traffic spikes, month-end closes, or new product launches. products.

This is especially important when migrating to SAP S/4HANA or moving from SAP to the cloud, as these features measure real-time performance before, during, and after migration. This allows IT managers to proactively address issues as they arise and reduce migration time and associated cost. IT teams can perform root cause analysis faster and reduce time to resolution.

Proactive approach to monitoring has a beneficial impact on business

Moving from traditional monitoring to full-stack observability is essential. Many companies are already on this path and understand the importance of a solution that not only provides full visibility and integration across the entire SAP landscape, but also correlates the most critical components to the context. real-time business.

This observability enables IT teams and business leaders to gain detailed insights into critical areas. It allows for example the understanding of the real economic value of SAP transactions or to quantify the business impact of a technical problem. IT teams can prioritize their actions based on business impact and set proactive alerts based on key business metrics.

Thanks to this complete visibility, teams can build business journeys around key SAP processes, such as “Order to Cash” and “Procure to Pay”, or even “Fast Close”. evaluation of operations such as “Order to Cash”, it is thus possible to identify potential problems directly related to the process and to assess the impact on order intake or cash flow. must be able to act in depth to correct the problem very early before impact, determine the cause, and know how to prioritize the corrections to be made in order to quickly return to normal, and this, for the benefit of the professions and the business.

As technology stacks become more complex every day and businesses’ reliance on SAP processes continues to grow, businesses need to take a new approach to monitoring the availability and performance of all their technology environments, whether either inside or outside the SAP scope. It must be based on a complete and unified visibility allowing to visualize IT performance and to correlate this data with real-time business transactions, using ABAP recognition, the power of AI and machine learning to identify, prioritize and resolve issues based on their impact on the business and key processes. It is a question of keeping control not only of the system, but also of avoiding the potential economic impacts that result from it.

Companies able to make this transition will thus serve the businesses and their customers with a high level of reliability and satisfaction, and will be best placed to take advantage of new cloud-native technologies, in order to foster innovation and stimulate growth. .

We wish to give thanks to the writer of this short article for this remarkable material

Transform SAP monitoring into a competitive advantage thanks to the total visibility of technological environments

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