An employee who uses a tool to improve their performance is, by definition, an augmented worker. At first sight, nothing very new, insofar as each technological innovation or industrial advance of the last decades has enabled man to improve his productivity or his working conditions – or even both! But with the development of advanced technologies like artificial intelligence and the profound post-pandemic upheavals in the world of work, the increase takes on a new dimension.
From now on, it is no longer simply a question of providing new tools, but of reinventing professions, by redefining the place of workers and the role of technologies. Artificial intelligence is coming out of offices to increase employees where they work, with the consequence of a substantial evolution of professions involving one form or another of mobility in the field.
AI adapts to the needs of workers in the field
Since the start of the pandemic, itinerant professionals – salespeople, deliverers and technicians – have faced many challenges on a daily basis to carry out their mission: organization of schedules disrupted due to health restrictions, pressure on supply chains, increase in the cost of energy or the complexity of managing the last mile.
The intelligence provided by technologies is essential for them to carry out their work in optimal conditions, and guarantee the best possible experience for everyone. By becoming augmented nomadic workers, they can optimize their movements, access contextualized information in the field, anticipate the number of responders required for a specific mission, more accurately predict an estimated time of arrival (ETA) or even benefit from assistance during the execution of missions, while reducing their administrative tasks.
The era of the augmented nomadic worker is underway
Connectivity is the first prerequisite of the augmented nomadic worker. While smartphones and tablets have been widely used for several years now to improve communication between employees or promote remote access to the company’s information system, mobile applications now serve as an entry point to all the resources and tools needed in the field: diary, GPS guidance, characteristics of the installations, tasks to be performed, editing of intervention reports, etc.
The increase in nomadic workers is also at the service of their safety. Geolocation technologies allow “isolated” professionals to stay in constant contact with their base to deal with unforeseen events (cancelled appointments, delays, emergencies, etc.) or obtain immediate assistance in the event of danger or difficulty.
And the increase continues. The nomadic worker is gradually adding to his toolbox with new technologies, still at different levels of maturity, such as connected watches or bracelets, virtual reality and augmented reality helmets, and even neuro-technologies in the near future.
Towards more sustainable mobility
Beyond that, the benefits of an increase are also measured in carbon footprint to serve the CSR policies of companies. AI-enhanced optimization algorithms deliver up to 30% fuel savings through fewer miles traveled.
Good news for professional fleet managers, because with the ambition to reach carbon neutrality in 2050, French regulations in favor of more environmentally friendly mobility are changing, encouraging companies to declare their greenhouse gas emissions.
Since this year, the LOM law also obliges companies to integrate a certain number of low-emission vehicles into their fleet (10% of fleet renewal in 2022, 20% in 2024). Benefiting from real-time information on charging stations and tools that optimize green fleet rounds is therefore more essential than ever.
The augmented nomadic worker becomes a strategic asset for companies, allowing them to reconcile the imperatives of economic performance and commitments to social and environmental responsibility. The term “intelligent mobility” takes on its full meaning.
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Redefining mobility in the age of the augmented worker
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