Sopra Steria and IBM join forces to launch new Artificial Intelligence services

Sopra Steria and IBM announce the launch of new AI services – the Sopra Steria Alive Intelligence (SSAI) solution – hosted, operated and secured in France at the service of companies and public bodies operating throughout Europe.

These services are now available on the Trusted Digital Platform, a dedicated and customizable cloud services platform that provides the agility and scalability needed to accelerate innovation with confidence.

The Sopra Steria Alive Intelligence (SSAI) offer offers a specialized conversational assistant for business

The Sopra Steria Alive Intelligence (SSAI) solution, powered by IBM Watson Assistant, uses Natural Language (NLP), Deep Learning and Semantic Analysis to provide AI-based insights. This information makes it possible to improve decision-making and to develop new innovative services adapted to the expectations of customers and users, while allowing business teams to refocus on tasks with greater added value.

Intended for all types of business areas, including IT, HR, Finance or Production, in many sectors, the SSAI solution combines human, collective and virtual intelligence to ensure seamless interactions and promote access to the best of knowledge.

Thanks to this conversational assistant, organizations are able to automate up to 80% of their support activities, generate up to 50% savings, relieve their over-mobilized teams during peak loads or crises. . Sopra Steria Alive Intelligence is also a lever for increasing customer and citizen satisfaction, in particular by providing them with a new communication channel accessible to public and private organisations.

Leverage a hybrid cloud approach to drive innovation

The Alive Intelligence solution is available on Sopra Steria’s “Trusted Digital Platform”, built with Red Hat OpenStack. This collaboration provides the agility and scalability needed to modernize applications and accelerate digital transformation, while ensuring the platform complies with stringent data protection requirements in France.

These new high value-added AI services rely on the strengths and expertise of each of the partners:

  • Sopra Steriawhich has been supporting its clients for a long time in their digital transformation, notably takes up the challenges related to the introduction of AI in their organization with a view to increasing the quality of the services offered, improving the performance of the organization and optimize operating costs.
  • IBM, which focuses on two of the most transformational technologies of our time: hybrid cloud and AI. Following the acquisition of Red Hat in 2019, IBM is uniquely positioned to help customers address data sovereignty challenges. Offering containerized software that can be deployed anywhere – on-premises, in a public or private cloud – IBM offers its hybrid cloud software to customers around the world to help them comply with regulations in their markets.

About Sopra Steria

Sopra Steria, one of the European leaders in Tech recognized for its consulting, digital services and software publishing activities, helps its clients to carry out their digital transformation and to obtain concrete and lasting benefits. It provides a global response to the challenges of competitiveness of large companies and organizations, combining in-depth knowledge of business sectors and innovative technologies with a resolutely collaborative approach. Sopra Steria places people at the center of its action and is committed to its customers to make the most of digital to build a positive future. With 47,000 employees in nearly 30 countries, the Group generated revenue of 4.7 billion euros in 2021.

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About IBM

IBM is the global leader in hybrid cloud and AI, serving customers in more than 170 countries. More than 3,500 customers use our hybrid cloud platform to accelerate their digital transformation journeys and in total more than 30,000 of them have turned to IBM to derive value from their data – this list of customers includes 9 of the 10 largest global banks. Building on this foundation, we continue to leverage Red Hat OpenShift as the leading platform to meet our customers’ business needs: a hybrid cloud platform that is open, flexible, and secure. Guided by principles of trust, transparency and support for a more inclusive society, IBM is also committed to being a responsible stakeholder in technology and a force for good in the world.

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Sopra Steria and IBM join forces to launch new Artificial Intelligence services


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