Mindsay, a French start-up that is developing a suite of chatbot creation tools in SaaS mode for commerce and travel, is going under the Chinese flag. Laiye, a specialist in enterprise automation (RPA), grabs the nugget. On the occasion of the announcement of this acquisition, on April 13, 2022, Laiye did not give financial details. The company simply says to establish a new R&D center in Paris.
The Mindset co-founders remain in the new entity. Guillaume Laporte becomes general manager of Laiye’s international chatbot activity. Ilias Hicham is appointed Product Manager for Laiye’s international chatbot business and Pierre Pakey becomes Product Innovation Manager for the Intelligent Document Process product line.
Mindsay and its suite of tools in SaaS mode
“Laiye and Mindsay were founded with the same vision of helping businesses digitally transform and become more effective, efficient and successful. […]explains Guanchun Wang, president and CEO of Laiye, in a press release. This acquisition marks an important step in our journey to create the most complete, affordable and accessible intelligent automation solution.”
Mindsay, a start-up founded in 2016, is developing a suite of tools in SaaS mode. These no-code conversational intelligence solutions (written and vocal) aim in particular to improve customer service processes. The goal is that companies can simply design their own chatbot from this platform. It is possible to connect the virtual assistants to the software of the companies and their systems.
Mindsay assures that chatbots “can handle thousands of use cases, including the most complex requests, across many channels, from apps to social media.” It highlights its artificial intelligence technologies and especially natural language processing technologies to process these requests.
The more global automation market
“As the market is rapidly moving towards intelligent automation and the frictionless enterprise, we believe the best opportunity for our customers, our team and our technology is to partner with Laiye”, explains Guillaume Laporte, CEO of Mindsay. Laiye describes himself as a specialist in business automation and more particularly in the automation of robotic processes (RPA for Robotic Process Automation) and the rationalization of repetitive workflows (IDP for Intelligent Document Processing).
The intelligent automation market is booming. The automation software tools (RPA, AI, IDP, Chatbots, and Process Mining) that power this market are expected to grow to nearly $46 billion by 2025, according to Gartner. By taking over Mindsay, the Chinese company hopes to establish a long-term presence in this sector.
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A Chinese company takes over Mindsay, a nugget of French Tech specializing in chatbots
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