Experience - AI Magazine

Cathay improves the digital experience of its passengers by launching a conversational artificial intelligence system in partnership with Fano Labs

Green Fund local negotiation at the heart of change

Cathay is enhancing its passengers’ digital experience with the launch of advanced conversational artificial intelligence (AI) in partnership with Fano Labs, a Hong Kong-based language AI company. Cathay is continually developing new technologies to provide more choice and control, on the ground and in the air, as well as through its digital channels. In recent … Read more

Heritage Days: technology to experience history differently

by Duane Barksdale

DeToxigen and AdaTest Microsofts new tools for more reliable language

Technology can help showcase our heritage in new ways. Between a time machine, stunning restorations and a guided tour from his sofa, Anthony Morel makes you experience heritage days like no other. On these heritage days, it is possible to discover the treasures of French history in a different way thanks to technology. For example, … Read more

Top 5 mistakes not to make for a successful customer experience – Widoobiz

by Connie Alexander

Thinking in silos What could be more frustrating for a user than having to repeat to each interlocutor the subject of his call? Yet many companies still operate in silos with each channel managed independently of the others. This silotage can be linked to the communication channel. For example, if a customer contacts an agent … Read more

[Avis d’expert] With artificial intelligence, recruitment will experience the era of diversity

by Emanuel Gibbons

Diversity arouses the curiosity and interest of organizations who are beginning to understand all the good they could derive from it. The speeches of intentions carry it to the skies; praise rains down like a November sky. But in reality, what tools are in place to promote it? And what do we do, concretely, if … Read more

Artificial intelligence at the service of the “employee experience”, a tool that is spreading in companies

by Connie Alexander

An algorithm stronger than a suggestion box? In the midst of a hospital crisis, the staff of the Quinze-Vingts national ophthalmology hospital center (Paris) were invited to share their ideas for improving their working conditions. Participants were able to submit their contributions not on a piece of paper, but on a platform deployed by the … Read more

User experience last obstacle to the digitization of public services

by Charles Flynn

A third of French people have given up carrying out online procedures in 2021. The main reason for this abandonment? Lack of consideration of user experience. According to a recent study published by INSEE, a third of French people gave up carrying out online procedures in 2021. The main reason for this abandonment? The lack … Read more

Create a seamless customer experience across all channels | Advise

by Margaret Campbell

Institutions that stand out in this area are implementing an omnichannel customer experience, from web and mobile to call center and branch, where the customer can start an interaction on one channel and complete it seamlessly in another channel, the firm found. To succeed in a digital transformation process, the fintech advises to start by … Read more

“Digital can personalize and simplify the in-store experience” (Soumia Hadjali – Sephora)

by Kevin Wert

(ETX Daily Up) – Present at the high mass of innovation Viva Technology, within the LVMH pavilion, the Sephora brand unveiled several initiatives articulated around digital. Soumia Hadjali, Digital & Technology Director for Europe and the Middle East, tells us more about these innovations intended to improve and personalize the customer experience, while at the … Read more

“Digital can personalize and simplify the in-store experience” (Soumia Hadjali – Sephora)

by Charles Flynn

Ikea delivers a realistic 3D experience to its customers to design their living space

by Nupich Jenkins

Ikea offers its customers a new realistic experience to design their living space, from a PC or a mobile, called Ikea Kreativ. IKEA Kreativ’s core technology was developed by Silicon Valley artificial intelligence specialist Geomagical Labs, which Ikea acquired in April 2020. A first deployment in the United States on iOS The first rollout is … Read more