Over the past 5 years, the emergence of Customer Data Platforms has taken place in a context previously marked by that of data lakes. How can these two data architectures now be reconciled within a more mature and operational decision-making system? The 2010s: The deployment of data lakes Data lakes allow … Read more
PARIS, May 12 (Benin News / EP) – Microsoft introduced a solution for companies that promote hybrid working, called Microsoft Vivaa modular platform that uses artificial intelligence (AI) technologies to improve the user experience. This is a tool that integrates into another company service, for example. Microsoft Teams, and take advantage of the capabilities of … Read more
SHENZHENChina, April 18, 2022 /PRNewswire/ — Aimed at young consumers, the new HUAWEI nova 9 SE features a 108MP high-resolution photography system, creative vlogging, stunning design and cutting-edge elements. It’s the newest member of the Nova 9 family. All you have to do is fill it with your favorite apps. Being the native search engine … Read more
A good customer experience allows companies to retain their customers but also to reach others thanks to the positive feedback that the former post on their sites. For 70% of consumers, the customer experience is as important as the product or service offered for sale according to a 2021 study. Harvard Business Review conducted a … Read more
[CONTENU PARTENAIRE] Customer experience is at the heart of business success, especially in the age of social media. Nicolas Diquero, founder and CEO of Acemis, a company specializing in the subject, tells us about it. What services does Acemis Conseil offer? Acemis is a consulting and training company specializing in customer experience. Our name sums … Read more
I’entropy gains customer relationship tools. For a long time, the dogma of the multiplication of channels made available to customers prevailed, with, in particular, the promise of omnichannel. However, faced with the cult of urgency that is expressed, the challenge is no longer to multiply the points of contact, but to engage with the customer … Read more