A chatbot, short for chat robot, is an application or software program designed to interact with human users through conversational interfaces, typically text. The essence of a chatbot lies in its ability to simulate intelligent conversation by understanding natural language inputs and generating appropriate responses. Chatbots are built using artificial intelligence techniques, such as natural language processing and machine learning, to automate conversations and provide information or perform tasks.
Chatbots can be categorized into two main types: rule-based and AI-powered. Rule-based chatbots follow a predetermined set of rules and trigger predefined responses based on specific keywords or patterns. They are limited in their ability to handle complex or ambiguous queries. On the other hand, AI-powered chatbots utilize advanced algorithms and machine learning models to understand inputs, analyze context, and generate dynamic responses. These chatbots are more flexible and capable of learning and improving over time.
The purpose of chatbots varies depending on their application. They can be deployed in customer service, assisting users with inquiries, product recommendations, and issue resolutions. Chatbots are also used in virtual assistants to perform tasks like setting reminders, booking appointments, and providing general information. The essence of a chatbot lies in its ability to serve as a conversational agent, providing information, guidance, and assistance in a human-like manner while automating certain tasks and enhancing user experiences. With advancements in AI and natural language processing, chatbots are evolving to become more intuitive and intelligent, enabling more seamless interactions with users.« Back to Glossary Index